Our Family Practice Policies
We are a people-first organization and have put the following policies in place to keep you aware of how our practice handles day-in and day-out primary care physician medical services and administration.
In order to serve our patients with the highest level of care, we only refill prescriptions during an office visit with a provider. This will allow the provider to discuss any changes or additional information with you at that time regarding your ongoing care. We do not offer prescription refills over the phone.
Prescriptions that are mail-order should be brought to your appointment with a provider and are no longer received via fax. Mail-order prescriptions, once written, need to be mailed or filled online by the patient to the mail-order pharmacy.
If you have run out of a medication please call our office to schedule an urgent visit with any provider at 480.831.8457.
Emergency & Hospital Care
We recognize that you may have an emergency situation arise and we always do our best to respond to your emergency promptly.
In the event of a severe life threatening situation, call 911 or go immediately to the emergency room of the nearest hospital. Ask the emergency room staff to contact your physician at Warner Family Practice. If the situation is not urgent, but you desire to speak with a WFP provider, please call 480.831.8457 and you will be provided with the phone number for our 24 hour answering service.
Hospitalization & Surgery
Each hospital has a group of hospitalists to manage your care while in the hospital. This group consists of providers who specialize in hospital medicine.
If you would like to talk to your provider at Warner Family Practice after being admitted to the hospital, please call the office at 480.831.8457 and your provider will contact you in the hospital.
We see all patients on an appointment basis.
We make every effort to honor all time commitments and request that you extend the same courtesy to us. Please call to advise us of any cancellation or delays to avoid a no-show fee: $25 for lab or office visits, $75 for physicals. In the event that you are delayed, the provider will be consulted as to whether their schedule can accommodate the delay, or if it will be necessary to have you reschedule. We can also attempt to schedule you with another provider if they have availability in their schedule.
If you no-show for a quarterly/semi-annual lab draw, your follow up visit with your provider will be cancelled and you will be required to reschedule both appointments.
We utilize an automated reminder system called Patient Prompt to remind patients of their appointment by email one week prior. If you respond to that email with a YES, you will not receive a phone call as a second reminder. All patients will receive a text message one day before your appointment. If you did not respond YES to the email, this allows you to respond to the text with a YES.
The text message includes a click-to-call link to connect you to the office should you need to cancel or reschedule.
Checks & Insufficient Funds
We will accept checks only with a credit card or debit card; the number will be written on top of the check. Returned checks will incur an additional $50.00 charge.
We ask that you have your insurance card available at each visit. Any applicable copays and deductibles will be due at check-in prior to your visit.
Insurance is considered a method of reimbursing the patient for fees paid to the doctor and is not a substitute for payment. If you question if a procedure or service is covered by your insurance, please call your insurance carrier for eligibility benefits. Each plan’s benefits are specific to your employer group.
Patients are required to provide a credit card and sign a consent that allows your card to be charged for any remaining balances not paid by your insurance carrier, explained on your Explanation of Benefits (EOB). The card is stored through Secure Bill Pay (SBP), which is a Payment Card Industry (PCI) and HIPAA compliant web-based service. As a courtesy, our billing department will email or call you prior to charging your card.
We accept Visa, MasterCard, American Express and Discover, as well as cash, checks and debit cards. Should you ask us to bill your copay, a service charge of $10.00 will be added. If you should have questions regarding your bill, please call 480.831.8457, option 4 or go to Online Payment to pay.
Care of a Minor
Unless a child’s injuries are life threatening, medical facilities are required by law to have permission from a parent or guardian before treating children under age 18. It is our policy to always attempt to reach the child’s parent(s).
When you go out of town and leave your child in someone else’s care, you should complete a consent form for each child. The form should be given to the adult with a copy of your insurance card in the event your child needs medical care while you’re away. Follow this link to fill out the consent to treat form. (Link coming soon)